What’s the difference between this and a PO Box?

With our mailbox service, you get a real street address (e.g., 122 E Patrick St #100), not a P.O. Box. As a business owner, having a real street address for your business mailbox can provide legitimacy for search engines and your clients. Our mail service also provides things the US Post Office doesn’t – like accepting packages from any carrier and email notification when you receive mail so you don’t waste trips just to come check your mailbox.

When and how do I get my mail?

Basic mail service customers can pick up mail anytime between 9 am and 5 pm Monday – Friday. Mail & Meetings customers have access from 7 am to 10 pm any day of week (including weekends). Letter size mail and small packages will be in the locked mailbox. For large packages, just reply to the email notification we send you to arrange a pick-up time.

Can I just get the discounted meeting rooms (no mailbox)?

Absolutely! The plan still costs the same, but you can definitely sign up for our Mail & Meetings service and choose not to set up mail delivery. Just let us know that’s what you want when you sign up.

How do I sign up?

Signing up is easy. We’ve outlined the steps here.

Does my business have to be registered to get mail?

In short, no. Whether you register your business with the State of Maryland (or any state) as sole-proprietorship, LLC, or corporation is a matter for you, your attorney and/or financial adviser to decide. Many freelancers and independent contractors work as individuals (even if they might use a business name when dealing with clients). In order for us to accept mail on your behalf, the US Postal Service requires you to have a verifiable U.S. address (which can be your home address), but your business does not have to be registered.

I’m not in Frederick. Can I sign up remotely?

Yes. You can complete the required forms, have them notarized and send them to us and we can assign your mailbox number to you. Either you or someone you’ve authorized (on the forms) will ultimately need to come in to get the mailbox key, but you can start using your new address as soon as we send you confirmation.

What will my address be?

We will assign your mailbox number once we have your completed paperwork. When we do, your address will look like this (with a different mailbox number, of course):

Your Business Name
122 E Patrick St, #100
Frederick, MD 21701

When can I start using my new address?

You can start using your address after your paperwork is completed and we have assigned you a mailbox number. Anyone mailing things to you needs to include that mailbox number. You should also include the mailbox number anywhere you use your new address (e.g., business cards, your website, return address labels).

Can I receive packages?

Absolutely. We can accept packages from all carriers. Note, however, that large packages need to be picked up with 48 hours. Also, we do not have the ability to refrigerate packages so any packages that require such special handling should be picked up right away.

How/When am I charged?

You’re charged a one-time $25 setup fee + the first month’s fees for the virtual office service the day you sign up. Then you’re automatically charged every month after that until you cancel (see our Virtual Office Agreement for details).

What other “T’s & C’s” are there?

It’s all covered in our Virtual Office Agreement.